FAQ's
Here are some of our most asked questions below.
If these still don't answer your question please get in contact and we will be only too happy to help.
I need my order quickly, can this be done?
Yes it can. If you require your order super quick, then please select either Royal Mail 1st Class or Tracked 24 as your option. Please note that as all items are handmade to order, there is a 1-2 day lead time prior to dispatching your order, as we want to ensure that your order is made perfectly.
Can I personalise my order?
Yes, we offer many personalisation options. Please check the product page for personalisation, some products a name or message can be added to the actual product.
You can add a personal gift message to any of our products. This will be printed seperately and added to your parcel.
Are your products really handmade?
Yes, all of our products are handmade to order in the UK.
I want a wish bracelet with my own message on it, can this be done?
Yes, we have a special personalised listing for you to create your own card message and also choose the font you want on it.
This product can be found here personalised wish bracelet
Can I send my order directly to the recipient?
Yes of course you can. Just select 'ship to a different address' at checkout and enter the delivery address you require.
Will a receipt be included in the delivery?
No, all receipts are sent digitally and not included within the order.
Can I return my order?
If you are not happy with you order within 30 days, you can return for a full refund. Please note: We cannot offer returns on personalised items, these are products where a name, personal option (scratchcard) or message has been printed directly onto the product. For more information please visit our returns & refunds page.
Has my order been dispatched?
You will recieve an email as soon as your order has been dispatched. If you have not recieved this email, don't worry, there are other ways to track it.
If you created an account when you placed your order, you can login and check your order status here - login to your account.
Don't worry if you didn't create an account, you can also track your order here - Track your order.
You can also contact us to discuss any orders you have with us.
I need to change my gift message or personalisation
Once your order has been placed it can be difficult to change any personalisation. Please contact us within 30 minutes of placing your order and we will let you know if amendments can be made. We always try our absolute best to give you the best service, so if we can change it, we will change it.
My order has arrived damaged, what do I do?
We are so sorry to hear that your order is damaged, unfortunately this does happen on the odd ocassion. Please get in touch and we will resolve this ASAP for you.
Something is missing from my order
We are sorry to hear this. Please contact us straight away and we will resolve your problem.